Your privacy is very important to us. We will never misuse or sell your data to anyone and we ensure any data we hold is stored securely.
Who we are
Wildsouth Discovery Ltd is a privately owned New Zealand company registered in Christchurch and specialises in exclusive custom tours in South Island, New Zealand. Any personal information supplied to or collected by us is controlled by Wildsouth Discovery Ltd.
What information do we collect
Information that you provide to us when using our website, completing a booking form or pre-trip questionnaire, and when contacting us both on and offline including –
- Name, address, contact information including phone and email
- Information such as preferences, interests, age and family information.
- Information relating to quoting and booking a tour, including information concerning family and / or travel companion(s), such as names, emergency contacts, special service needs, such as any disability, medical or dietary restrictions, dates of birth, insurance information, nationality and country of residence.
- Information relevant to customer surveys, competitions, feedback, offers and market research.
We do NOT store financially sensitive information such as credit card numbers or bank account details.
What we do with the information
We require this information to understand your requirements and provide you with a better service, and in particular for the following reasons –
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new tours, special offers or other information which we think you may find interesting, using the email address which you have provided.
- We may use your information to contact you for market research purposes.
We may contact you by email, phone or mail unless requested otherwise.
Who else may see your information
In order to make arrangements for your tour, we may need to disclose some of your information to other parties, partners including –
- Accommodations and restaurants
- Activity providers such as cruise operators, scenic flights andany other activity provider that is booked as part of your itinerary.
We only pass on information that is required in order to fulfill the booking or enquiry, such as (but not limited to) your name, age, medical condition and / or dietary requirements. This enables Wildsouth Discovery Ltd to give you the best possible, and safest guest experience.
Control of your personal information
Wildsouth Discovery Ltd will not sell, distribute or rent out your personal information to any other third party unless we have your permission or are required by law to do so.